Professional Supplier of Industrial Equipment +86-13916126346 sales@sinoequipments.com

Support & Service

Home Support & Service FAQ
FAQ

Thank you for your kindly attention to our company.
Whatever if you are interested in our products or want to know more about your interested products or want to collect  industrial equipments products but with small quantities, or need helps in China.
Let us know.
We are happy to reply you any inquiries and give your help as possible as we can.


ARE YOU A MANUFACTURER OR TRADING COMPANY?
We are not only a trading company, but also a manufacturer. Welcome to visiting our factory.


WHY CHOOSE US?
Choosing the right supplier or partner is crucial for achieving your goals.

Expertise and Experience:

We backed by years of experience and a team of highly skilled professionals.Our expertise ensures that we deliver top-notch solutions tailored to your needs.

Reliablility and Trust:

Legally registered company in China and has many years of export business in the field of industrial equpments. Our commitment to transparency,integrity and timely delivery ensures a seamless experience every step of the way.

Cost-Effective Solutions:

We offer high-quality services at competitive prices,ensuring you get the best value for your purchase.

Low MOQ to Start Small Business

This allows you to order smaller quantities and reduce upfront costs.

Timely Reply

Establish clear communication channels(phone,email,whatsapp,wechat,skype etc.) to ensure quick replies.

Quality Guarantee

Request samples before placing a bulk order to verify technology.

Offer inspection service to ensure product quality before shipment.

On-time Delivery

Clearly communicate your deadlines and confirm our ability to meet them.

Continuously track and monitor delivery progress.

Better Service and Dedicated Support

Our team is always here to support you, whether it’s answering questions, troubleshooting, or providing ongoing guidance. We’re committed to your long-term success.


WHAT IS YOUR MOQ?

No MOQ is required.


CAN YOU SUPPLY SAMPLE WHEN PLACING  BIG  ORDER PROJECT?

Yes, we are happy to provide sample for testing.

However, the shipping cost from our company to your requested address will be borne by the customer.

We typically use UPS,TNT, DHL, FEDEX, or EMS for shipping. Delivery to many European countries and North America usually takes 3-6 days. You may choose the courier service based on your convenience or shipping cost preferences.


WHAT IS YOUR LEAD TIME?

General lead time: Typically 10-15 days, but this can vary depending on the specifics of your requirements and specifications.

If you have specific requirements or need a more accurate estimate, feel free to share more details with us.


CAN YOU MAKE CUSTOMIZED INDUSTRIAL EQUIPMENT?

Yes,we can make customized industrial equipments as clients required.

Whether you're looking for unique designs, or equipment that fits a particular use, we can work with you to develop a solution that meets your goals. We work closely with clients to design and build equipment that aligns with their goals, Let me know your requirements, and we can start the process.


WHAT INFORMATION SHOULD WE OFFER BEFORE YOU RECOMMEND SUITABLE PUMP?

Name of medium:

Range of Medium temperature:

Medium concentration:

Medium density:

Ph of Medium:

Midium viscosity:

Crystallize or not?

Does the Medium contain particles?

Particle size/ soft or hard?


Required flow range:

Required pump head range:

Required suction head range:

Variance of ambient temperature:

Position elevation


Voltage/Frenquenty/Power/Motor type/Motor speed etc.

The above details,we will send you a table for pump selection. Then please fill in the details and send it back to us.

According with the details, we will recommend you suitable pump for your further confirmation.


WHAT ABOUT THE WARRANTY?

12 months warranty, 6 months for wearing parts.


WHO WILL BE RESPONSIBLE FOR THE AFTER-SALE SERVICE?

Around the world, There is always a distributor nearby who has factory-trained filed specialists to provide one-to-one services to you. If not,we also have several professional after-sales service teams in China. We will follow up the client's comments ,then help them get the best solution for maximizing the equipment efficiency and plant maintenance needs.
For large order of big project, we can send our service team to go abroad to assemble and test upon our clients requirements.


HAVE YOU DISPLAYED ALL OF YOUR PRODUCTS ON YOUR WEBSITE?

No, only a portion of our products are currently showcased on our website. If you are looking for other related products, please feel free to contact us directly, and we’ll be happy to assist you.


Customized Logos Welcome!
OEM Orders Accepted!
Buyer Designs Encouraged!


Http://www.sinoequipments.com

Http://sinoequipments.en.made-in-china.com